Faster Service for Korean Customers
Dürr has inaugurated a new service and training center in Ulsan in April 2016. In addition to the seven factories operated by Hyundai in the immediate vicinity of the new service center in Ulsan, other Korean customers such as Kia and GM Korea, which have locations throughout the country, will also profit from the greatly enhanced support services offered by the new Dürr service and training center.
The Ulsan Service Center by Dürr is approximately 2000 m2 and the home of four areas: service, replacement parts, training, and precommissioning. The replacement parts warehouse encompasses a broad range of products and covers the plants that Dürr installed in previous years. This, in turn, makes it possible to offer an emergency service program, whereby customers anywhere in the country can take receipt of replacement parts just one day after placing the order.
On display in the training center is the current generation of painting robots, which are incorporated in individual customer training seminars. The Dürr trainer team offers detailed insight into the technology such as that of the EcoRP family of robots. The seminars are tailored to meet the specific needs of the participants, which is why the training robots are outfitted with appropriate application products such as different atomizers for interior or exterior painting.